Lediga jobb som Processansvarig, ITIL i Sandviken

Are you passionate about driving change and fostering operational excellence? Then this might be the next step in your career!
At Sandvik Group IT, we’re now looking for a Process Owner to join our team where we explore new ways of working, focus on customers and embrace our strong values. With a focus on continuous improvement, you play a key role in ensuring our processes deliver value to our organization.
Shortly about us
We release the power of people to innovate and develop relevant products that set the stage for modern experience in all parts of our global company. Our team develops and manages processes and tool capabilities that support Sandvik business units in reducing risk and driving efficiency. Welcome to be part of our team.
About your job
In this position, you’re responsible for the design and implementation of the processes in all applicable functions and business areas within our organization. You develop and implement process improvement strategies across multiple departments, identify opportunities for process optimization and work collaboratively with stakeholders to implement changes. To track performance and measure success, you design and implement metrics and KPIs. By collaborating with cross-functional teams, you ensure alignment and consistency of processes and procedures and maintain up-to-date knowledge of industry best practices, emerging trends, and new technologies related to process improvement.
Also included in your job is to:
Follow-up and report process adherence.
Own and facilitate aligning process forum.
Provide training material.
Establish and maintain process documentation, including standard operation procedures and process maps.
Communicate process changes.

The location for this position is Sandviken or Stockholm.
Your profile
We’re looking for someone with experience of working in a similar role, combined with a relevant degree within IT. You have experience in IT processes, process documentation and ITIL frameworks. You’re skilled in disaster recovery and business continuity management, and it’s beneficial to have knowledge of agile methodologies. Working in a global environment calls for excellent skills in English, both verbally and in writing.
Your excellent communication skills help you connect with stakeholders all over our organization. You show a mindset of getting things done – working both independently and in teams to execute projects from idea to action. As a dynamic leader and a true team player, you motivate, support and guide others to achieve shared goals.
Our culture
Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.
Contact information
For further information about this position, please contact Mikael Maad, recruiting manager, +46 (0)70 616 28 44
We’ve already decided on which advertising channels and marketing campaigns we wish to use, and respectfully decline any additional contacts in that matter.
Union contacts – Sweden
Anders Rönnqvist, Unionen, +46 (0)70 616 41 21
Göran Norell, Akademikerföreningen, +46 (0)70 616 43 78
Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55

Recruitment Specialist: Lotta Amnebjer Nordqvist
How to apply
Send your application no later than October 16, 2024. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0070509.
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
To learn more about our recruitment process, please visit our career site or contact HR Services at [email protected].
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023 the Group had approximately 41?,000 employees and revenues of about 127 billion SEK in about 150 countries within continuing operations. Visa mindre

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries.
Within SMR IT Operational Excellence department, we’re now looking for a Process Manager to join our small and diverse team of experts in supporting the organization and teams. You work closely with both teams currently part of SMR IT organization and business teams managing IT solutions across the global organization. Are you eager to help, comfortable with taking the lead in driving change, and improve our IT process outcomes in becoming more effective and efficient? Then this role may be the perfect fit for you!
Your mission
In this position, you’re responsible for IT Asset Management and Configuration Management process – supporting the organization in process execution, identifying improvements, and resolving challenges with process performance. You define and evaluate performance against agreed targets and offer guidance and clarifications where needed and feed in further improvements towards the process owner.
This includes:
Ensuring required asset and configuration item CMDB data has good coverage and high quality
Supporting governance, policies, and procedures – with active engagement to operations and even hands-on administration of asset and configuration item data when needed.
Promoting the value of Asset & Configuration Management processes, developing policies, procedures, and processes within the organization to ensure compliance and reduced risk.
Collaborating with others to extend the CMS, including the Asset and CI models and hierarchies
Formulating data-driven insights to support and communicate with diverse stakeholders – driving alignment towards shared objectives and maturity improvements.

Ideal location for this position is in Tampere, Finland, or in Stockholm or Sandviken, Sweden – where the rest of the team members are located. Some travel may occur.
About you
We’re looking for someone with a solid work experience within IT Service Management – from working as a Service Manager, Process Manager or in other similar roles closely related to Asset or Configuration Management. Your experience is backed by a masters’ degree within a relevant field of studies. To be successful in this role, we expect you to have knowledge and demonstrable experience with relevant ITIL processes or similar framework. Our service management platform is Service Now, so working experience with that platform will be very useful. As we’re looking into extending towards utilization of Discovery and Service Mapping capabilities of Service Now, practical experience in this area is considered an asset. Working in a global environment calls for excellent communication skills in English, both written and verbal.
You’re a self-motivated and well communicative networker who collaborates effectively and builds work relationships with stakeholders across the organization. With your flexible and responsive personality, you engage new contacts with ease and your attention for details will help you get into the key issues within your scope.
Our Sandvik culture
Sandvik is a global high-tech engineering group with a decentralized way of working and a culture were focusing on customer value, innovation, fair play, continuous improvements, and strong performance are encouraged. For us, diversity of experience, perspective and background forms a solid foundation for achieving great results. Learn more about our business by visiting or website, LinkedIn or Facebook.
Application
Send your application no later than May 27, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0040467).
As we aim for an open and fair recruitment process, we utilize assessment tools to safeguard objectivity. Shortly after the last application date, you’ll therefore be asked to take a personality and logic ability test.
Contact information
For further information about this position, please contact:
Risto Kurki, recruiting manager, +358 50 336 77 40
Union contacts - Sweden
Per Hedman, Unionen, +46 (0)26 26 50 14
Fredrik Andersson, Akademikerföreningen, +46 (0)26 26 27 18
Linda Adamsson, Ledarna, +46 (0)26 26 16 01
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Jessica Hill Holm
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,600 employees. Visa mindre

Sandvik Materials Technology i Sandviken söker:
M3 Finans Business Process Specialist

På Sandvik Materials Technology (SMT) är vårt uppdrag mycket mer än att leverera bra produkter, teknologi och processer – genom samarbete utvecklar vi de bästa lösningarna efter våra kunders behov och att det är så vi uppnår våra affärsmål är bästa sättet att beskriva vårt dagliga arbete. Med nyfikna medarbetare och säkerheten som vår första prioritet, skapar vi en arbetsmiljö där Du kan utvecklas både som person och i ditt arbete. SMT är på en spännande resa mot att bli ett fristående börsnoterat bolag på Nasdaq Stockholm den 31 augusti, 2022. Vid tidpunkten för börsnoteringen kommer SMT att byta namn till Alleima.

Med en tydlig riktning för vår resa, där vi nyttjar vår position som teknologiledare, progressiv affärspartner och där vi är drivande vad gäller hållbarhet, syftar vi till att bli ett ännu starkare bolag inom vår industri. Vi söker nu en M3 Business Process Specialist som vill vara delaktig i SMT:s satsning gällande implementeringen av ett nytt ERP-system, M3. Inom SMT drivs det nu flertalet implementeringsprojekt och vi behöver fler drivna medarbetare för att möta kraven från våra interna kunder. Hos oss får du ta del av spännande utmaningar i en växande verksamhet med stora möjligheter till egen utveckling.

Är Du redo att anta denna utmaning tillsammans med oss? Följ med på vår resa!

Arbetsuppgifter
I rollen som M3 Finans Business Process Specialist kommer du att agera som processexpert i företagets pågående ERP/M3 projekt för att brygga gapet mellan verksamhetens processer och ERP systemets funktionalitet och möjligheter. Du kommer vara drivande när det kommer till att fånga upp verksamhetsbehovet inom ditt ansvarsområde och via globala forum kontinuerlig föra dialog med verksamhetens befintliga och nya användare.

Med hjälp från andra experter och med support från resten av teamet verkar du för att skapa de totalt sett bästa lösningarna för SMT. Din roll innefattar också undersökning och analys av organisationens nuvarande processer och applikationer där du är aktivt ger förslag på förbättringar. Du fungerar som IT-organisationens förlängda arm ut på affärsområdet.

Din profil
Vi söker dig som har en högskoleexamen inom relevant område, alternativt skaffat motsvarande kunskaper genom arbetslivserfarenhet eller annan utbildning. Du har goda kunskaper inom redovisning och controlling med god insyn i företagets systemlandskap och processer. Du har ett genuint intresse för att hitta lösningar och möta verksamhetens behov samt en god förståelse för organisationen. Erfarenhet från globala organisationer är en fördel, och då vi arbetar i en internationell miljö behöver du ha utmärkta kunskaper i svenska och engelska, både i tal och skrift.

Vi lägger stor vikt vid dina personliga egenskaper, som utmärks av en lösningsorienterad inställning och analytisk förmåga. Du är en driven och engagerad kreatör med erfarenhet av att driva och medverka i projekt. Med hjälp av din goda kommunikationsförmåga interagerar du enkelt både med kollegor och intressenter inom organisationen där du verkar. Du visar grundläggande ledaregenskaper och har förmågan att driva projekt, samtidigt som du är lyhörd och inspirerar din omgivning att tänka i nya banor och tillsammans prestera det yttersta för att nå gemensamma mål.

Att arbeta med oss
På Sandvik är vi övertygade om att mångfald leder till en bättre omgivning för våra anställda, vårt företag och våra kunder. Vi erbjuder dig stora utvecklingsmöjligheter i en global industrikoncern med förmånliga anställningsvillkor som bland annat inkluderar tjänstepension, friskvård, gruppförsäkring, förstärkt föräldrapenning, utbildningsprogram och kompetensutveckling. Välkommen till oss!

Vill du veta mer om Sandvik Materials Technology?
Besök vår hemsida eller YouTube-kanal för att lära dig mer om vår spännande verksamhet.

Kontaktinformation
För mer information om tjänsten är du välkommen att kontakta:
Viktoria Norwald, rekryterande chef, 070-693 44 00
För frågor angående rekryteringsprocessen, vänligen kontakta:
Per Hammas, ansvarig rekryterare, 079-098 49 50

Fackliga kontaktpersoner
Maria Sundqvist, Akademikerföreningen, 070 651 73 81
Kjell-Åke Klockervold, Ledarna, 070 314 24 43
Mikael Larsson, Unionen, 070 307 30 48


Välkommen med din ansökan senast 2022-06-26. I denna rekryteringsprocess applicerar vi löpande urval och tjänsten kan därför komma att tillsättas innan sista ansökningsdatum. Ansök på Sandviks intranät under Lediga jobb, jobb-id: R0034486.

Inför denna rekrytering har vi tagit ställning till vilka rekryteringskanaler och vilken typ av marknadsföring vi vill använda. Vi kommer därför inte att köpa några ytterligare annonsplatser eller tjänster för pågående rekrytering och undanber oss därför vänligt men bestämt kontakt med mediesäljare och rekryteringssajter.

Sandvik Materials Technology är ett affärsområde inom Sandvik-koncernen och en världsledande tillverkare av högt förädlade produkter i avancerade rostfria stål och speciallegeringar samt produkter för industriell värmning. Spetskompetensen bygger på en integrerad produktionsplattform samt industriledande metallurgi och FoU-verksamhet. Omsättningen 2021 var drygt 13,4 miljarder SEK och antalet anställda omkring 5 500. Visa mindre

Job description
Join our journey towards becoming a stand-alone company!  

Sandvik’s business area Sandvik Materials Technology has initiated an exciting journey to explore the possibility of a separate listing on the Nasdaq Stockholm Exchange – earliest in year 2022, provided that the circumstances are deemed right at the time. With a clear direction for our journey ahead, utilizing our position as technology leader, progressive customer partner and sustainability driver, we aim to become an even stronger and independent company within our industry.   

We are now looking for excellent people to develop our business and work towards fulfilling our ambitious goals. With a strong leadership strategy and a proactive workforce, we are ready to continue on our growth journey by advancing industries through materials technology. 

Are you ready to take on this challenge together with us? We are already now starting to onboard several competences in the process to prepare for a new organizational set-up. We offer an inspiring work environment with development opportunities for the right professional.



Responsibilities
As a Service Manager for Group Reporting and Consolidation application suite, you have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders. You will identify customer needs, translate them into services, and lead the development of the services portfolio. You will estimate costs for service operations and provide relevant service reporting.

As a Service Manager, you will manage tactical planning for service delivery and participate in relevant application forums. Also, establish financial, business and pricing models for the services in scope and ensure supplier performance according to agreed SLAs/OLAs. You will act as point of escalation for any operational issues related to the service.
Initial work location in Sweden; Sandviken or Stockholm



Qualifications
This role requires solid experience and knowledge of IT application deliveries and system implementations supported with a degree in Information Technology or other relevant education or work experience. You also have a general technical knowledge of IT solutions such as Enterprise Resource Planning systems. You need to have experience of service management and the ITIL framework. Experience of working with outsourced deliveries and service partners is advantageous.
 
We put great emphasis on your personal skills. This role requires excellent communication skills in English, with ability to communicate within a large organization and international stakeholders. 
You have an analytical and problem-solving mindset; you are self-motivated and can work independently as well as lead and coordinate different work groups of different cultures.

 What’s fun about the job?
For starters - problem solving and active collaboration with our finance community. The solutions you provide will directly help end users. So, you’re not alone and your work has direct impact for others. You will become part of a key organization within IT to support and enhance the global use of reporting and consolidation applications within the enterprise. You will be involved in the stabilization phase of our existing application suite and play a key role in selection and introduction of our next generation solutions within Group Reporting and Consolidation. 



Application
Contact us
Are you interested in learning more about this exciting job? Please contact:
Torbjörn Bäckström, Head of Group Applications at Sandvik Materials Technology
Office phone +46 26 263762
Mobile +46 70 241 2076

Julia Söderberg, Recruitment consultant
[email protected] 

Union contacts
Maria Sundqvist, Akademikerföreningen, +46 (0) 26 -26 39 93
Kjell-Åke Klockervold, Ledarna, +46 (0) 26-26 30 44
Mikael Larsson, Unionen, +46 (0) 26-26 31 66



About the company
Sandvik Materials Technology is a business area within the Sandvik Group and a world-leading manufacturer of high value-added products in advanced stainless steels and special alloys as well as products for industrial heating. The cutting-edge expertise is based on an integrated production platform and industry-leading metallurgy and R&D. In 2020, sales were approximately 13 billion SEK with about 5000 employees. Visa mindre

To Sandvik IT Services (SITS) and our Support and Operations organization, we’re now looking for a business-minded Cross-Functional Process Manager to join us in the quest of building not only a steady and reliable IT function, but also an IT function that is well equipped for future success. This position presents great chances if you wish to use your experience and knowledge in a real industry setting, and collaborate with technically skilled professionals to ensure maximum value for our company.Join our team and make a difference for our future deliveryWithin the Support and Operations organization, we actively collaborate with stakeholders and suppliers to ensure a strong delivery of our services, and we take great pride in safeguarding the operations of IT on behalf of SITS and Sandvik AB. We work in a constantly changing environment with new technologies emerging every day. As a result, new challenges, innovation and problem-solving are all part of our culture. With a great mix of exceptional people and efficient processes, we make this work, and now we welcome you to our digital arena!Your missionIn this position, you ensure successful integration of our processes from a cross-functional point of view, and you identify, analyze and manage critical features, such as potential dependencies and risks, as well as relevant KPIs. By establishing measurements and setting targets, you monitor and improve effectiveness and efficiency in our work. As an important part of your role, you identify and implement changes that meet the needs of our business. Naturally, you make sure that our processes follow internal policies, guidelines and procedures, and you ensure accuracy in process documentation. Using your knowledge and experience, you also participate in external audits related to this area.The location for this position is either Sandviken or Kista.Your character We’re looking for someone with a proven track record of translating business requirements into high quality IT solutions. You have experience from large scale IT operational processes – working with design, implementation and integration, as well as managing descriptions and documentation. With your previous leadership experience, you know how to successfully lead others and drive change, and you’re committed to process development. Your knowledge is also grounded by a degree in Computer Science or Business Management, and we believe that you’re an ITIL expert. As we collaborate across cultural borders, you must have excellent skills in written and verbal English.Your pragmatic and enthusiastic approach, combined with your broad business understanding, are your keys to success in this role. You’re always striving towards improvements by challenging what we know today, and you lead the way in a confident yet diplomatic manner to make sure we reach results. Being a true team player with great networking skills, you share knowledge and educate others, and you also build solid relations with our stakeholders as you translate the complex methods of IT into a common everyday language.At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.ApplicationSend your application no later than June 3, 2019. Read more about Sandvik and apply at home.sandvik/career, Job ID: R0009760. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.Contact informationFor further information about this position, please contact:Jeanette Holm, recruiting manager, +46 (0)26 261 932Union contacts - SwedenUrban Höög, Unionen, +46 (0)26 261 713Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. Recruitment SpecialistIrene Sveen Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns.Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2018, the Group had approximately 42,000 employees and sales of 100 billion SEK in more than 150 countries within continuing operations. Visa mindre