For our client we are looking for a consultant to be the first point of contact for our customers and provide IT support and service for customers and users of our client’s IT environment.
Main Responsibilities:
- Tasks
- Work according to established processes and instructions
- Provide first-line support including;
- Investigation and diagnosis through phone, remote support and mail
- Log all calls and emails in the incident handling system
- Support us... Visa mer
For our client we are looking for a consultant to be the first point of contact for our customers and provide IT support and service for customers and users of our client’s IT environment.
Main Responsibilities:
- Tasks
- Work according to established processes and instructions
- Provide first-line support including;
- Investigation and diagnosis through phone, remote support and mail
- Log all calls and emails in the incident handling system
- Support users in the use of computer equipment and internal systems by providing necessary training and advice
- Resolving incidents/requests
- Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements
- Escalate more complex problems to the relevant 2nd/3rd line groups
- Share knowledge and experience with colleagues globally, providing assistance on technical issues.
Language skills: Fluent in both writing and speaking in Swedish, English and Finnish.
Finnish speaking is a must!
Start: 15/8-19
Duration: 6 months with possibility for extension
Location: Sandviken
Work load: 100%
Visa mindre