IPCO is now recruiting two Global Service technician. The role will belong to a team of 2:nd line expertise and support the local companies in their delivery towards our external customers. The global technicians shall mainly support where the demand on technical capability is high but when possible, also support with capacity.
You will meet both internal and external customers in different parts of the world and the challenges will be different from case... Visa mer
IPCO is now recruiting two Global Service technician. The role will belong to a team of 2:nd line expertise and support the local companies in their delivery towards our external customers. The global technicians shall mainly support where the demand on technical capability is high but when possible, also support with capacity.
You will meet both internal and external customers in different parts of the world and the challenges will be different from case to case. The customer need must be understood, analysed and a solution and/or a recommendation needs to be presented. You will work closely with local representatives to ensure the customer satisfaction when working with IPCO.
Content of work:
- Repairs and inspections of products and equipment at customer site or own premises. Report and document results after above actions per global way of working.
- Readiness to conduct/support trainings internally on belt service skills, methods and tools, IPCO equipment and components
- Readiness to conduct/support customer trainings
- Drive implementation and adherence to global ways of working.
- Maintain tools and equipment for service work
- Support the customer’s product/equipment /processes by suggesting possible improvements and/or maintenance activities.
- When needed, lead a service intervention containing both IPCO and third-party resources.
- Ability to produce positive results in sales-client interventions.
- On a daily base share own knowledge to enable colleagues to expand their knowledge
- If needed, support activities such as fairs, internal work shops etc.
Required qualifications
- Welding using TIG
- Basic mechanical, pneumatic and hydraulic understanding
- Self-motivated with a drive to get things done
- Willingness to continuously learn
- Basic skills in Microsoft office (word, excel, power point)
- Ability to communicate in English
Education / Experience
- Welding experience TIG
- Basic mechanical, pneumatic and hydraulic understanding
- Basic material understanding
Other information
Your personality and motivational level will be highly valued. Outmost valued is your capability to be cooperative, a good team player and willingness to get things done.
The position requires travels to our subsidiaries and end customers globally.
Location is preferably at the IPCO headquarter in Sandviken, depending on the candidate another location might be considered.
Key characteristics: very hands-on and operational approach with a strong drive to create value to the IPCO customers.
IPCO works for an equal workplace and we value differences. We believe that the employees' different backgrounds, experience, skills, and personalities contribute to the development of the business. In a recruitment context, a focus on diversity based on, for example, gender, age, and foreign background is a matter of course.
Contact information
For further information about this position, please contact:
Henrik Wanhatalo, Recruiting manager +46 76 - 141 76 26
[email protected]
Last day of application 2 May 2023
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